If you have a problem, check the following solutions. If the solutions suggested do not correct the problem, contact your Baby Lock retailer.
Problem | Estimated Cause | Solution | Page |
|---|---|---|---|
The software is not installed correctly. | An operation not described in the installation procedure was performed. (For example, Cancel was clicked or the "Palette Software Key" was removed before the procedure was completed.) | Follow the instructions as the software installs to correctly install the software. | See "Reference Guide". |
The message "No Palette Software Key is connected. Please connect a Palette Software Key." appeared. | The "Palette Software Key" is not connected. | Check that the "Palette Software Key" appears in the computer's list of removable storage devices. If it does not appear, unplug the "Palette Software Key", and then plug it in again. | |
The information on the "Palette Software Key" is corrupted. | Leave it plugged in, and uninstall, then re-install Palette Ver.11. | ||
When trying to upgrade from an older version, the message "Cannot connect to the Internet." or "The server could not be connected to. Wait a while, and then try connecting again." appeared and "Palette Software Key" could not be upgraded. | The computer with "Palette Software Key" connected to its USB port could not establish a connection to the Internet. | To upgrade "Palette Software Key", the computer with "Palette Software Key" connected to its USB port must connect to the Internet. If firewall software is being used, it must be temporarily disabled during the upgrade. If a connection to the Internet cannot be established, contact your Baby Lock retailer. |
Problem | Possible Cause | ||
|---|---|---|---|
Cause | File Format | Solution | |
The error message "Unexpected file format" appears. or Your embroidery pattern or image cannot be opened. | When opening an embroidery pattern (Application button > [Open]) | .pes | The data may be corrupted. |
.phc, .phx (machine embroidery format) | The file cannot be opened, but it can be imported. → ([Home] tab > [Import Patterns] > [from File]) Otherwise, convert the file to the PES format, and then open it. | ||
Other manufacturers' compatible formats (.dst, .hus, .exp, .pcs, .vip, .sew, .jef, .csd, .xxx, and .shv) | The file cannot be opened, but it can be imported. → ([Home] tab > [Import Patterns] > [from File]) Otherwise, convert the file to the PES format, and then open it. | ||
Incompatible formats | The file cannot be used. | ||
When importing embroidery patterns ([Home] tab > [Import Patterns] > [from File]) | .pes, .phc, .phx Other manufacturers' compatible formats (.dst, .hus, .exp, .pcs, .vip, .sew, .jef, .csd, .xxx, and .shv) | The data may be corrupted. | |
Incompatible formats | Convert the file to a compatible format, such as PES, and then use it. | ||
When opening a background image ([Image] tab > [Open]) or When opening an image for Stitch Wizard (Auto Punch, Photo Stitch 1 and 2, and Cross Stitch) | .bmp, .tif, .jpg, .wmf, .png, .eps, and .gif | The data may be corrupted. | |
Images in formats other than those listed above | The file cannot be opened. → Use an image in one of the formats listed above. | ||
When importing an image as an embroidery pattern ([Home] tab > [Import Patterns] > [from Vector Image]) | .wmf, .emf, and .svg | The data may be corrupted. | |
Vector images in a format other than .wmf, .emf, or .svg | Convert the file to the .wmf, .emf, or .svg format, and then import it. | ||
Raster images (.bmp, .jpg, etc.) | Currently, these files cannot be imported. Open them in the background and use them for tracing. | ||